As a co-founder of the company, and a key member of the team, Susan has set up all systems and procedures that efficiently receive and process all orders. Passionate about what she does, Susan provides that critical administrative link between our customers and the company by answering all customers inquires, supplying product information, price quotes, processing orders and investigating, evaluating, and resolving all customer complaints. In addition, Susan maintains a close working relationship with all company employees, vendors, wholesalers, retailers and fundraising organizations to ensure that their needs and requirements are meet.