We do NOT accept returned opened merchandise as our products are food based. ALL returned UNOPENED merchandise MUST be returned to us within thirty (30) days of invoice date together with the original invoice. Failure to provide the original invoice (proof of purchase) prohibits Southwest Beverages® from accepting and processing a return or exchange for any reason. NO EXCEPTIONS.
If, within 12 hours after placing your order, you discovered you ordered the wrong product or quantity, simply contact us and we will be happy to correct your order. After you have received your order and you discovered you ordered the wrong product or quantity, simply return the un-opened product to us and we will issue you merchandise credit only for the product value of the returned merchandise. We will not issue you a credit for the shipping and handling fees associated with the original order, as it was your mistake.
Generally speaking, we process orders within 3-5 business days from the time they were received. If we received your written request to cancel your order after your order has been boxed and ready for shipment, we will refund you the initial value of your order less 15 % of the product price as a restocking fee.
If Southwest Beverages® inadvertently shipped you the wrong product(s), we will gladly issue you merchandise credit for the full value of your order including shipping only after you have returned that portion of your order that was incorrectly filled by us. In addition, we will reimburse you for return shipping costs not to exceed the published UPS Ground rate for the weight of the package.
It is the responsibility of the customer to refuse any package that they believe has been tampered with. In these situations the customer must notify Southwest Beverages® in writing as to why they refused shipment. Upon our successful claim with our freight carrier, we will issue you merchandise credit for the full value of your shipment including shipping costs.
All returns/exchanges must be properly packaged and insured and sent to us at the following address: Southwest Beverages®, P. O. Box 37272, Tucson AZ 85740 ATT: Accounting Department.